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Please read through the Frequently Asked Questions below,
or feel free to e-mail your question.
Does your company test on animals?
No. Vera Moore does not use animals to test its products, and does not have animal testing conducted on its behalf by anyone else. Instead, Vera Moore ensures product safety through state-of-the-art testing methods on human volunteers
How can I find out about Vera Moore Gift Time?
Vera Moore Gift Time is only available for our in-store retail customers. This special promotion is exclusively available at your favorite Vera Moore Counter.
Gift Time is your easiest way to try Vera Moore products. Your gift often includes an assortment of sample sizes and some full-size Vera Moore favorites. This special gift is yours free when you make an Vera Moore purchase. (Minimum purchase price varies and is exclusive of taxes and other charges. One gift to a customer, please, per event. Offer good while supplies last. Quantities limited.)
Why has my favorite product been discontinued?
We apologize for discontinuing your favorite Vera Moore product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please e-mail us with the name/shade of your favorite product that has been discontinued and we will forward the information to all appropriate executives.
How should I apply for a job with Vera Moore?
We are always in search of bright, energetic individuals to represent Vera Moore.
Beauty Advisors selling Vera Moore products are almost always the employees of the store where they work. Counter Sales positions may be available in your area at a local department or specialty store selling Vera Moore products. If you are interested in applying for a Beauty Advisor position, there are two ways to get started.
1. Visit an Vera Moore Counter in the store where you would like to work and inquire about applying for a position.
2. Stop in at the Employment Office within the store and a complete a job application, indicating your preference for Vera Moore.
3. Watch the local classified advertisements for Beauty Advisor positions in local stores.
For employment opportunities within our corporate office, please send a cover letter and resume to:
Vera Moore Cosmetics, Inc.
Post Office Box 638
Plainview, NY 11803
Attn: Human Resources.
Our Human Resources Department will review submitted information. Thank you for understanding that we can only respond if there is a position available that is suited to your qualifications.
Where can I buy Vera Moore products?
To purchase any Vera Moore product, you can shop right here at veramoore.com.
How does Vera Moore conduct product safety testing?
Consumer safety has always been top priority at The Vera Moore Companies, Inc. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing, and engineering. To ensure the safety of all products brought to market by The Vera Moore Companies, formulations and their packaging must exceed the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.
The Vera Moore Companies, Inc. employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skin care and makeup development, R&D works with suppliers and leading universities where research is conducted in dermatology, skin aging, and cellular biology.
All Vera Moore Companies products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.
We are proud of the enviable safety record The Vera Moore Companies, Inc. has sustained since our company was founded in 1979, and of our continued commitment to producing quality products that are clean, pure, and safe.
My Internet Service Provider filters unwanted e-mail and spam. Could these filters block e-mail that I wish to receive?
Yes, they may. Spam filters can restrict wanted e-mail as well as unwanted e-mail. If you believe this is happening, please consult the help section of your e-mail program or contact your ISP directly to see how to relax or remove the settings that filter or block e-mail. Many e-mail programs allow you to designate messages from veramoore.com as legitimate e-mail, ensuring that all future correspondence regarding your veramoore.com order will be accepted. If you have further questions, please contact us at 1-800-263-8222..
Some helpful tips:
If you use AOL
1. Open the e-mail message.
2. Click "Add to Address" icon.
3. The name and e-mail address from e-mail are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
4. Click "Save."
If you use Yahoo
1. Open the e-mail message
2. Click the "Add to Address Book" link on the far right.
3. The address will be automatically entered into your Yahoo! Address Book.
If you use Hotmail
1. Open the e-mail message.
2. Click "Save Address(es)" at the top of the message header.
If you use MSN
1. Open the e-mail message.
2. Click "Save Addresses" on the right.
3. Select the check box next to the address you want to save. You can also make changes to the contact information.
4. Click "Save."
I am switching Internet Service Providers. How can I begin receiving special offers at my new e-mail address?
If you are a registered member of veramoore.com, you can easily change any of your personal information on veramoore.com by signing in, clicking on "My Account" and following the onscreen instructions.
Click here to make changes now.
If you are not yet a registered member, we recommend that you Join the Click to maximize your online experience. Sign up for our free e-mail newsletter for access to free shipping offers and other promotions, previews of the newest products and the latest looks, and private invitations to special events in your area. In addition, all registered members can take advantage of a streamlined checkout process, including features that allow you to re-order from past purchases, review your order history and save a list of the addresses you ship to most often.
Do you offer bridal or private appointments?
Whether it's your wedding, a fancy office party, or a romantic anniversary dinner, we'd be happy to help make your special event a truly beautiful one. Brides-to-be are invited to explore our Beautiful Bride section online. You may also want to visit your Vera Moore Counter to meet with an Vera Moore Beauty Advisor in person.
Please note that each Vera Moore Counter has its own policy for makeover consultations, based on a variety of factors including scheduling and availability. Therefore, it is always advisable to call the Vera Moore Counter to inquire about whether the service is available and to set up an appointment well in advance of your wedding date. This will insure that time is set aside for you and your Vera Moore Beauty Advisor to have a one-to-one discussion about your individual makeup needs.
Is it safe to use my credit card?
At veramoore.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: http://www.netscape.com/security/techbriefs/ssl.html?cp=sciln
In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:
- Internet Explorer 6.0 or higher
- AOL 5.0 and higher
- Netscape 6.0 (Windows only)
- Firefox
What if I don't feel comfortable providing my information?
You may submit your order via telephone at 1-800-263-8222. Our customer service representatives are available seven days a week, twenty-four hours a day.
Does your company test on animals?
No. Vera Moore does not use animals to test its products, and does not have animal testing conducted on its behalf by anyone else. Instead, Vera Moore ensures product safety through state-of-the-art testing methods on human volunteers
How can I find out about Vera Moore Gift Time?
Vera Moore Gift Time is only available for our in-store retail customers. This special promotion is exclusively available at your favorite Vera Moore Counter.
Gift Time is your easiest way to try Vera Moore products. Your gift often includes an assortment of sample sizes and some full-size Vera Moore favorites. This special gift is yours free when you make an Vera Moore purchase. (Minimum purchase price varies and is exclusive of taxes and other charges. One gift to a customer, please, per event. Offer good while supplies last. Quantities limited.)
Why has my favorite product been discontinued?
We apologize for discontinuing your favorite Vera Moore product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please e-mail us with the name/shade of your favorite product that has been discontinued and we will forward the information to all appropriate executives.
How should I apply for a job with Vera Moore?
We are always in search of bright, energetic individuals to represent Vera Moore.
Beauty Advisors selling Vera Moore products are almost always the employees of the store where they work. Counter Sales positions may be available in your area at a local department or specialty store selling Vera Moore products. If you are interested in applying for a Beauty Advisor position, there are two ways to get started.
1. Visit an Vera Moore Counter in the store where you would like to work and inquire about applying for a position.
2. Stop in at the Employment Office within the store and a complete a job application, indicating your preference for Vera Moore.
3. Watch the local classified advertisements for Beauty Advisor positions in local stores.
For employment opportunities within our corporate office, please send a cover letter and resume to:
Vera Moore Cosmetics, Inc.
Post Office Box 638
Plainview, NY 11803
Attn: Human Resources.
Our Human Resources Department will review submitted information. Thank you for understanding that we can only respond if there is a position available that is suited to your qualifications.
Where can I buy Vera Moore products?
To purchase any Vera Moore product, you can shop right here at veramoore.com.
How does Vera Moore conduct product safety testing?
Consumer safety has always been top priority at The Vera Moore Companies, Inc. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing, and engineering. To ensure the safety of all products brought to market by The Vera Moore Companies, formulations and their packaging must exceed the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.
The Vera Moore Companies, Inc. employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skin care and makeup development, R&D works with suppliers and leading universities where research is conducted in dermatology, skin aging, and cellular biology.
All Vera Moore Companies products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.
We are proud of the enviable safety record The Vera Moore Companies, Inc. has sustained since our company was founded in 1979, and of our continued commitment to producing quality products that are clean, pure, and safe.
My Internet Service Provider filters unwanted e-mail and spam. Could these filters block e-mail that I wish to receive?
Yes, they may. Spam filters can restrict wanted e-mail as well as unwanted e-mail. If you believe this is happening, please consult the help section of your e-mail program or contact your ISP directly to see how to relax or remove the settings that filter or block e-mail. Many e-mail programs allow you to designate messages from veramoore.com as legitimate e-mail, ensuring that all future correspondence regarding your veramoore.com order will be accepted. If you have further questions, please contact us at 1-800-263-8222..
Some helpful tips:
If you use AOL
1. Open the e-mail message.
2. Click "Add to Address" icon.
3. The name and e-mail address from e-mail are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
4. Click "Save."
If you use Yahoo
1. Open the e-mail message
2. Click the "Add to Address Book" link on the far right.
3. The address will be automatically entered into your Yahoo! Address Book.
If you use Hotmail
1. Open the e-mail message.
2. Click "Save Address(es)" at the top of the message header.
If you use MSN
1. Open the e-mail message.
2. Click "Save Addresses" on the right.
3. Select the check box next to the address you want to save. You can also make changes to the contact information.
4. Click "Save."
I am switching Internet Service Providers. How can I begin receiving special offers at my new e-mail address?
If you are a registered member of veramoore.com, you can easily change any of your personal information on veramoore.com by signing in, clicking on "My Account" and following the onscreen instructions.
Click here to make changes now.
If you are not yet a registered member, we recommend that you Join the Click to maximize your online experience. Sign up for our free e-mail newsletter for access to free shipping offers and other promotions, previews of the newest products and the latest looks, and private invitations to special events in your area. In addition, all registered members can take advantage of a streamlined checkout process, including features that allow you to re-order from past purchases, review your order history and save a list of the addresses you ship to most often.
Do you offer bridal or private appointments?
Whether it's your wedding, a fancy office party, or a romantic anniversary dinner, we'd be happy to help make your special event a truly beautiful one. Brides-to-be are invited to explore our Beautiful Bride section online. You may also want to visit your Vera Moore Counter to meet with an Vera Moore Beauty Advisor in person.
Please note that each Vera Moore Counter has its own policy for makeover consultations, based on a variety of factors including scheduling and availability. Therefore, it is always advisable to call the Vera Moore Counter to inquire about whether the service is available and to set up an appointment well in advance of your wedding date. This will insure that time is set aside for you and your Vera Moore Beauty Advisor to have a one-to-one discussion about your individual makeup needs.
Is it safe to use my credit card?
At veramoore.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: http://www.netscape.com/security/techbriefs/ssl.html?cp=sciln
In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:
- Internet Explorer 6.0 or higher
- AOL 5.0 and higher
- Netscape 6.0 (Windows only)
- Firefox
What if I don't feel comfortable providing my information?
You may submit your order via telephone at 1-800-263-8222. Our customer service representatives are available seven days a week, twenty-four hours a day.
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